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We've divided this section into intuitive divisions for your convenience. Please click on the question you want answered.
If there is anything that you don't find here, please drop us a mail at hobbes@inkfruit.com.
About Inkfruit:
• What is Inkfruit?
Ink fruit, India’s first democratic brand, is a platform for designers to showcase their talents and get awarded and recognized for their work.
For more please refer to
• Where can I find Inkfruit offline?
The Inkfruit office is located at the following address:
Tenement No.100/795
Ground Floor,Motilal Nagar,
Road No.-1,Goregaon (W.)
Mumbai - 400104
• Are there any job openings at Inkfruit?
If you would like to apply for any job post to Inkfruit, please do drop a mail to hobbes(at)inkfruit(dot)com
• What is fingerprints fashions pvt ltd ?
Fingerprints fashions pvt ltd is the name of the organization that carries the brand Inkfruit.
User Account:
• How can I register on inkfruit?
To register on inkfruit click on the ‘join’ button on the header bar and fill in the required details and you will be a part of the inkfruit community. You can also just click on this link and you will be guided to our registration page
• I forgot my password how can I log in?
Click on the ‘forgot your password’ on the home page or click on the following link:
Type in your email address and your log in details will be mailed to you.
• I have received the new password, still unable to log in, HELP!
If you are still unable to log in after using your new password please send a mail to hobbes(at)inkfruit(dot)com and the query will be looked into on an urgent basis.
• Do I have a profile page to myself?
Of course you do! After you login, just click on your username in the right-top of the screen and you will be taken to your profile page where you can view details viz., deisgns submitted by you, designs that won, points accumulated etc, scraps by other users and also modify details. This is your page baby! Do what you want!
• Can I change the username on my inkfruit.com account?
Sorry, but you can't change your username. You will need to sign up for a new one.
• How do I check the number of Reward points I have?
After logging in, click on your username on the right-top corner of the screen to go to your profile page which includes account details viz., number of points accumulated.
• What are Reward points? How do I win them? And what use are they?
Reward points are a fun way of building a cache on the community and letting other users know of your participation.
You win Reward points by:
• Submitting designs (You win loads more if your design wins!)
• Sending in a photo of you wearing an Ink Fruit tee
You can redeem Reward points for a variety of goodies offered on inkfruit.com from time to time. And of course, you can redeem them for Ink Fruit tees too!
Product Information:
• Fabric, printing and size details.
Fabric: We use the highest quality of 100% super-combed cotton with bio-wash. The fabric goes through a variety of treatments and we guarantee colour fastness and shrinkage within acceptable international norms.
Printing: We use high quality screen printing and/or transfer printing depending on the design. All printing techniques used are environmental friendly. Yeah, we love the planet!
Size Chart:To check out our sizing details, please visit http://www.inkfruit.com/sizechart.php
• Washing Instructions?
Wear, wear and then wear some more. And when you feel you have worn it enough for one wash, follow these instructions to make sure your Ink Fruit tee stays with you long enough for you to form a personal attachment with it!
Machine wash cold. Wash dark colors separately. If necessary, use a non-chlorine bleach. Tumble dry low. Do not iron print and any other embellishment. Advise you not to dry clean. While the tees are guaranteed against shrinkage, there might be a small amount of it on the first wash.
• Why don't you offer more sizes?
We offer S,M,L,XL and XXL in each boy and girl tees. While we have had a one-off mention of increasing the size range from others, the demand we feel doesn't make it worth it. If you guys feel the need, start badgering us and we will be more than happy to expand the range.
• Why are you out of stock of a particular item?
We produce a small quantity of the winning designs for you guys to get your hands on and then get onto the next set of winning designs. This keeps the tees sort of ‘limited edition' and at the same time, keeps the contest alive ensuring we get to see more of the ‘funkiness' you guys can create!
If you really badly want to get your hands on a tee that is outta stock, drop a mail to Hobbes at hobbes@inkfruit.com for that design. Once we have enough of these requests, we might do a reprint for you guys.
• What is your policy on returns?
No policy! If you don't like what you get, you can send it back to us. As per your wish, we will replace it with any other design you might want or refund your payment. We really want you to love what you get and not be "stuck" with it.
Just, please make sure that the peice is returned in the condition you received it in. You will appreciate that if you wash it or use it a couple of times and then return it to us, we will not be able to refund you.
If you have any other questions about returns please feel free to email Hobbes at hobbes@inkfruit.com mentioning your order details.
Reward Points :
• What are Reward points?
Well, they are the currency here. On inkfruit.com you can buy T-shirts using Reward points.
• How do I earn Reward points?
Currently you earn 50 Reward points when you join Inkfruit. You also earn 50 Reward points for uploading a photograph of you wearing an Ink Fruit T-shirt you have purchased. Multiple uploads of photos related to the same T-shirt do not get credit. You can accumulate reward point by coming up with some ideas that would make awesome message t-shirts and uploading them in the ‘Idea Bank’ section. Apart from this, you get Reward points from time to time for winning a contest – this is as per the announcement for that contest regards the reward points that a winner would get.
• How can I redeem my reward points on inkfruit?
You can use up your Reward points by shopping at inkfruit.com. At the shopping interface, you can use your reward points as discounts on your purchases. Suppose, you are making a purchase worth Rs.350 and you have 100 reward points, you can redeem these points and you would have to pay only Rs. 250. You can use your reward points to avail of discounts up to 50% of the product cost. Suppose you have 200 reward points you can use 175points and get a t-shirt for only Rs.175.
Shopping:
• How can I place my order on inkfruit.com ?
1. Browse through the tees currently available in the ‘Shop' section. You could also search for specific tees by size, colour or any tag associated with that tee.
2. Once you find the tee you want, click on the icon for the size and sex of the tee. This will add that tee in that size and sex to your shopping basket. This will be indicated by a message that will flash on your screen.
3. You can add multiple tees by just repeating the above procedure.
4. Once you are done adding tees to your shopping cart, click on the ‘Shopping Cart' on the right top corner to review the tees you have selected.
5. You then proceed to Shipping where you will have to enter the shipping details and confirm the order.
6. In the last step, you proceed to Billing where you will have to select the mode of payment. If you pay online, you will be taken to a secure bank interface where you can make the payment in a completely safe way. If you pay by COD (cash on delivery), the order will be sent to you and you will have to pay on receiving the T-shirts!
You will also receive an e-mail from us once your order is shipped. (Yea, we send a lot of e-mails.)
• What are the payment methods I can use ?
To make sure you have no hassles in getting your hands on an awesome Ink Fruit tee, we have provided you with a variety of methods of payment as below:
1. Credit Cards (Mastercard, American Express and Visa)
2. Online Transfer (you can transfer funds from your bank account to our account online)
3. Demand Draft or Cheque (you can send us a Demand Draft and we will dispatch the tee when the draft is realized)
4. Cash-on-Delivery (you can order the tee and pay for it when it reaches you)
We do not accept Switch, Electron, Maestro or other international debit cards.
• How secure are online payment on this site ?
Absolutely! Any personal information given to us (www.inkfruit.com) will be protected with paranoia! Your information will never be disclosed to any third parties. inkfruit.com's server secures your personal information with up-to-date firewall and encryption techniques during the ordering process.
Ink Fruit does not store your credit card or online bank account information at any time.
When you browse through secure areas of www.inkfruit.com (payment gateway, etc), a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption managed by specialists in the field.
• How can I use discount coupons?
Using a discount coupon when purchasing t-shirts with Inkfruit is very simple. All you have to do is click the ‘buy’ button on whichever t-shirt you would like to purchase and you will be directed to the order summary page. Please find the field that says ‘Redeem Discount Coupon’. Enter your discount code (on all discount coupons) in the box under this section and proceed to payment. The discount will automatically be deducted from the total cost of the purchase.
• How do I cancel/change my order?
If you want to change your order or cancel your order, you should yell at Hobbes hobbes(at)inkfruit(dot)com. If you yell in time (before shipping happens), we will make the modifications or cancel your order. But if the order has already been shipped there’s not much we can do.
Of course, if you don't like what you get, you could ask us to replace it. :)
• Can I buy more than one item at a time?
To make multiple purchases click on the ‘buy’ button of any product you would like to purchase. This product will be added to your shopping cart. After this, you can go back to the shopping page and in the same manner click the ‘buy’ button on any other t-shirt and it too will be added to your shopping bag.
Finally once added as many products as you like to your shopping bag. Click on the shopping bag and follow the steps to check out.
• Are there different courier charges for different combinations of items?
Yes, if you purchase 1-2 t-shirts you will have to pays Rs.30 as shipping charges, 3-4 t-shirts you would have to pay Rs60 as shipping charges and anything more than 5 t-shirts you will have to pay Rs90 as shipping charges.
• Can I buy t-shirts directly from your office ?
No, sorry we do not sell our products out of our corporate office.
• Does inkfruit provides cash on delivery in my city?
We do offer this facility to a majority of cities in India. If we don’t offer this service in your locality you will be prompted about the same after you type in your address while making a purchase.
• Can I track my order status? How?
Yes, you can visit the ‘Order History’ page in your profile. This will show you whether your order is pending or is dispatched. In case if the status of the order says dispatched and you have still not received it, please do call our customer care number.
• How do I send my order as a gift?
To make a send a t-shirt as a gift, just start to purchase a t-shirt as you normally would. On your shopping bag page you will find a field that will state billing address and another as shipping address. Just chick the ‘send as a gift’ option, fill in the address of the person you would like to send it to and if you want to you can also send a note with the t-shirt.
• Which currencies are accepted on the Inkfruit site?
You can make your Inkfruit purchases either in INR (Rupees) or in USD
• My order has failed but my money has been debited from my account. What should I do?
Firstly, confirm with your bank that the amount has been deducted, if it has just drop a mail to hobbes(at)inkfruit(dot)com or call us on +91 22 65292584 and we will ensure that you get every penny back!
• Can I buy designs on which voting is not yet over?
Sorry, you can’t purchase designs that are still on voting. Only if the design becomes a winner would you be able to purchase the t-shirt. As this is a democratic site, you can vote for the design and help it to win the contest and be printed on a t-shirt.
• Can I buy designs on which voting is over but they do not feature under winning designs or shop link?
Sorry, only designs that have won our contests are printed. And so you’ll have to wait for the design to be announced as a winner.
• Opps, the t-shirt I received has a fault. How to return?
We do have a very rigorous quality control department but a sometimes a few hitches do go unnoticed. It’s not an issue at all, just send the same t-shirt back (labels intact) and we will send you the replacement.
• I made an online payment but want to cancel my order?
If you want to cancel your order send a mail to Hobbes immediately. If your order hasn’t been dispatched we can cancel the order completely. But if it has been dispatched then, sorry but we can’t stop the shipment.
• What are the shipping charges to my location ?
Within India anywhere we have a standard shipping charge of Rs.30. For shipping charges anywhere outside India please do refer to this link
• How does bulk purchase works ?
A purchase is considered to be a bulk purchase if it is more than 10 t-shirts. You will get a 20% discount on the purchase. You just need to drop us an email at sales(at)inkfruit(dot)com with the names of the t-shirts you want, the sizes you need and we will call you with details of how you can buy them.
• How Inkfruit decides shipping charges for bulk orders?
For bulk orders, we will look for the most efficient mode of transport and charge our customers only for the minimum fare applicable from our courier partners. In case of an urgent shipment, where our customer requires immediate 'by air' dispatch, we would quote the rate depending on the location where delivery has to be made. In either case, depending on the location of the customer and the urgency of the shipment, we would work out the best shipment rates available and charge our customers only those.
• How long does it take for an order to arrive?
Orders within India are delivered within 7 to 8 working days, and international orders are delivered in 10 to 15 working days. So you don’t have to wait too long for your t-shirt.
• I want next day delivery at any cost. Can inkfruit help?
Yes, just drop a mail to hobbes(at)inkfruit(dot)com or call us at +91 22 65292584 and we take your order on an urgent basis and dispatch it on the same day.
• My favourite print is out of stock. How can I order it?
You will have to wait till the next lot of that t-shirt is printed :)
• Can I place my order online and buy t-shirt offline?
Sorry, that can’t be done. We you will have to wait a couple of days till we can deliver the t-shirt.
Return Policy:
• How and when can I return my inkfruit t-shirt?
If you are unhappy with the t-shirt that you have received for any reason you can send it back to our office address. Send us a mail to hobbes(at)inkfruit(dot)com.
• How does inkfruit exchange policy work?
If you don't like what you get, you can send it back to us. As per your wish, we will replace it with any other design you might want or refund your payment. We really want you to love what you get and not be "stuck" with it.
Please make sure that the piece is returned in the condition you received it in. We will appreciate that you don’t send it to us if you wash it or use it a couple of times. As we will not be able to refund you.
If you have any other questions about returns please feel free to email Hobbes at hobbes(at)inkfruit(dot)com mentioning your order details.
• What do I do, I just received a broken mug?
Just send a mail to hobbes(at)nkfruit(dot)com with an attached picture of the broken mug. And we will send you a replacement.
• Who bears the postal charges for the goods returned?
If the goods are returned because of any product damage, Inkfruit will bear the cost of return shipment and also replace the product. If the goods are returned because of personal choice changes - e.g. if you order a blue one but then want a black one instead or you order a small but then want a medium instead - in such cases Inkfruit would still exchange the piece, But the return shipment cost would be borne by the customer.
• Can I exchange my t-shirt at an offline stores of Inkfruit ?
No, sorry, you will have to courier the t-shirt back to our corporate office and we will send you the replacement
• Opps, the t-shirt I received has a fault. How to return?
We do have a very rigorous quality control department but a sometimes a few hitches do go unnoticed. It’s not an issue at all, just send the same t-shirt back (labels intact) and we will send you the replacement.
Retail:
• I want to buy an inkfruit tee shirt for my store, how can I contact you?
For any type of retail queries please contact via email to sales(at)inkfruit(dot)com
• Where are inkfruit offline stores located ?
Inkfruit currently makes its products available across over 200 retail stores all over India. It is difficult to list all of these here - but you could drop us an email at hobbes(at)inkfruit(dot)com with details of where you are located. We will get back with details of the store closest to you.
Privacy Policy:
• What is your privacy policy?
We respect your right to privacy. At inkfruit.com we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address.
Ink Fruit does not store your credit card or online bank account information.
Inkfruit.com will not rent or sell your name or personal information.
Inkfruit.com does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information only to improve the user-friendliness and functionality of inkfruit.com.
Inkfruit.com reserves the right to update this privacy policy at anytime. Updates to our privacy policy will be sent to the email address that you have provided us.
• Does Inkfruit store my information?
Inkfruit only stores information uploaded by you during the registeration process and shared by while you comment and interact with other members on the website. No transaction information such as credit card details, etc. are stored in our database. These details are directly inputed by you into the bank payment gateways which are completely secure. Inkfruit does not handle this sensitive data or store it in any way.
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